Welcome to VIBOX LLC ("we", "us", "our", or the "Company"). We respect your privacy and are committed to protecting the personal data of our users, clients, and partners. This Privacy Policy describes how VIBOX LLC, a legally registered entity specializing in software development and high-performance digital products, collects, uses, shares, and protects information when you visit our website or use our next-generation progressive software application, Vibe, and associated services (collectively, the "Services").
1. Data Collection
To provide our digital products, mobile applications, and web services, we collect various categories of information, depending on how you interact with our platforms:
- Personal Identifiers: When you register an account, subscribe to our SaaS revenue model plans, or fill out our contact forms, we collect information such as your full name, business email address, company name, billing coordinates, and communications metadata.
- App Store Billing and Transaction Data: Subscription-related transactions, monthly/annual renewals, and cancellations are processed through official mobile app store billing integrations (e.g., Google Play billing). While we do not store full credit card details directly, we receive secure transaction identifiers, payment status, and subscription periods.
- Technical Device Information: We collect data related to your mobile application architecture and terminal hardware. This includes IP addresses, unique device identifiers (UUIDs), operating system versions, browser types, crash logs, performance metrics, and application usage patterns.
- Telemetry and Cookies: Our websites use cookies, pixel tags, and local storage mechanisms to retain configuration states, analyze traffic, optimize layout responsiveness, and support user login persistence.
2. GDPR & CCPA Compliance
VIBOX LLC is dedicated to protecting user data and adhering to international standards, including the General Data Protection Regulation (GDPR) for European residents and the California Consumer Privacy Act (CCPA) for California residents. In alignment with these regulations:
- Legal Bases for Processing (GDPR): We process personal data only under valid legal frameworks, including performance of a contract (delivering subscription services), compliance with legal obligations (tax and audit laws), and our legitimate business interests (improving app architectures).
- Data Minimization: We collect only the minimum amount of data required to run our mobile products and billing systems safely.
- Non-Discrimination: We do not discriminate against users who choose to exercise their rights under CCPA or GDPR.
- No Sale of Data: VIBOX LLC does not sell, lease, or distribute your personal identifiers or user messaging content to third-party data brokers or marketing syndicates.
3. Data Encryption & Safety Compliance
We implement strict administrative, organizational, and technological security controls designed to safeguard personal data against unauthorized access, loss, modification, or exposure. Our data security architecture includes:
- Secure Data Transfer: All information transmitted from the Vibe messaging application to our cloud services is fully encrypted in transit using industry-standard Transport Layer Security (TLS) and HTTPS protocols.
- Data Encryption at Rest: Sensitive user details and transaction history logs are encrypted at rest using industry-standard AES-256 cryptographic methods.
- User Control over Data Deletion: We offer users a straightforward, accessible mechanism to request the deletion of their accounts and all associated messaging histories. You can initiate this request at any time by contacting our compliance officers at support@vibox.com.
- Access Limits: Strict database access control lists (ACLs) limit data visibility only to verified in-house engineers.
4. Data Retention
We retain personal information only for as long as is necessary to satisfy the specific purposes outlined in this Privacy Policy, including our statutory and tax retention periods. Financial history logs are held in accordance with legal requirements. System telemetry and raw application interaction data are automatically pruned or anonymized within 90 days. When data is no longer required, VIBOX LLC employs secure cryptographic erasure and server overwriting protocols to ensure the information cannot be recovered.
5. User Rights
Depending on your jurisdiction, you may hold specific statutory rights regarding your personal information, which VIBOX LLC honors:
- Right to Access: The right to request copies of the personal information we hold about you.
- Right to Rectification: The right to demand correction of any inaccurate or incomplete records.
- Right to Deletion: The right to request that we erase your personal identifiers, subject to billing or audit retention exemptions.
- Right to Object/Restricting Processing: The right to limit or oppose certain processing activities, such as product analytics tracking.
To exercise any of these rights, please send a written request to our compliance department at support@vibox.com. We will review and respond to your inquiry within the legally required timeframes, usually 30 days, after verifying your identity.
6. Contact Us
If you have any questions, suggestions, or concerns regarding this Privacy Policy or our data processing operations, please contact VIBOX LLC at:
VIBOX LLC
Attn: Compliance & Data Protection Officer
30 N Gould St Ste N
Sheridan, WY 82801
Email: support@vibox.com